Refund & Cancellation Policy

Digital service

Avery AI provides digital AI-powered services and may offer credits, packages, subscriptions, or other paid digital services for branding, marketing, content, and related business workflows.

Avery AI does not sell or ship physical goods. Purchased digital credits or services are delivered through the customer account or the applicable online tool after payment is successfully confirmed.

Cancellation

Customers may cancel a purchase before the payment transaction has been completed.

Once payment has been successfully completed and credits or digital services have been added to the customer account, cancellation of the completed transaction may be subject to the refund conditions described below.

If Avery AI offers recurring subscriptions, customers may cancel future renewals before the next billing date. Cancellation of a subscription does not automatically result in a refund for previous billing periods unless the transaction qualifies under this refund policy.

Refunds

Purchases of Avery AI credits or digital services are generally non-refundable once the purchased credits or services have been used, either fully or partially.

Customers may request a review for a refund in cases including:

• duplicate charges caused by a system or payment error;
• successful payment where the purchased credits or service were not delivered;
• a technical failure that prevents Avery AI from providing the purchased service;
• an unauthorized or incorrect transaction, subject to verification;
• other exceptional circumstances approved by Avery AI.

How to request a refund review

Refund requests should be submitted within 7 days from the transaction date.

Customers should provide the email address associated with their Avery AI account, transaction or payment reference, date and amount of the transaction, relevant payment evidence, and a description of the issue.

Approved refunds will normally be returned through the original payment method. The time required for the refunded amount to appear in the customer account may depend on the payment provider, card network, or customer financial institution.

To request a refund review, contact Avery using the email or contact details listed on our Contact Us page.